Reference

Your Rights and Our Legal Commitments

majur4d operates under a defined legal framework that shapes how we handle your account, your personal data, and your access to our platform — all of which depends…

Jurisdiction-aware accessData retained only as requiredIndonesian consumer rights respectedTransparent cookie policyDANA, OVO, GoPay, QRIS covered
majur4d Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about our terms, a data-access request, or a dispute you want escalated, our support team is the right first stop. We operate three contact paths, each staffed to handle policy and legal queries alongside general account questions. You can reach us from Denpasar, Yogyakarta, or anywhere else in Indonesia around the clock.

Team online

Live Chat

Available 24 hours a day, 7 days a week inside your account dashboard. Type 'legal query' at the start of your message and the chat is routed directly to our compliance-trained agents within 2 minutes.

Email Support

Send written legal requests, data-deletion instructions, or formal dispute notices to our support inbox. We acknowledge all emails within 4 hours and provide a substantive response within 2 business days.

Account Help Centre

Log in, navigate to Account Settings, then tap 'Legal & Privacy'. From there you can download your data log, submit a cookie opt-out, or initiate an account-closure request without contacting support.

DATA & SECURITY PRACTICES

Inside Our Legal Compliance and Data Handling

We handle your personal information under a documented retention schedule and use encryption at rest and in transit for all account records.

Data Retention Schedule

Account and transaction records — including DANA, OVO, GoPay and QRIS payment logs — are retained for a maximum of 5 years post-account closure, then permanently deleted in line with our documented purge schedule.

Cookie Policy

We use session cookies for login continuity, analytics cookies to measure page performance, and no third-party advertising cookies by default. You can manage cookie preferences from the footer of any page on majur4d.xyz.

Account Security

Two-factor authentication is available to every account holder and is required before any withdrawal is processed. If you suspect unauthorised access, use Account Settings > Security > Lock Account to freeze activity instantly.

Who Holds Your Data

Your personal data is held by the legal entity operating majur4d and is not sold to third parties. Payment processors such as those handling QRIS and GoPay receive only the transaction data needed to settle the transfer.

Requesting Data Changes

To correct, export, or delete your personal data, submit a written request via Account Settings > Legal & Privacy or email our support team directly. We fulfil verified requests within 10 business days.

Legal Escalation Path

If our support team cannot resolve a legal dispute within 14 business days, the matter moves to formal arbitration under the rules set out in our terms of service. We cover the filing fee for disputes under Rp 5.000.000.

Answers to Your Legal and Policy Questions

These are the questions our compliance team receives most from Indonesian account holders. If your question is not covered here, open live chat and type 'legal query' to reach a trained agent within 2 minutes, any hour of the day.

Access to our platform depends on local law in your region. We recommend you confirm the applicable rules before creating an account. Our terms of service outline the jurisdictions we serve and any access conditions that apply.

We collect the information you provide during registration — name, email, phone number — plus transactional data from your chosen payment method, whether that is DANA, OVO, GoPay or QRIS. No additional data is collected without your knowledge.

We retain account and payment records for up to 5 years post-closure to meet our operational and legal obligations, after which all personal data is permanently deleted according to our documented purge schedule.

Yes. Log in, go to Account Settings, then tap 'Legal & Privacy' and select 'Download My Data'. Alternatively, email our support team with a written request. We deliver the data file within 10 business days of verifying your identity.

Start by contacting support via live chat or email, clearly marked as a legal dispute. If unresolved within 14 business days, the matter proceeds to formal arbitration under our terms of service. We cover filing fees for disputes under Rp 5.000.000.

Your payment data is shared only with the processors needed to clear your transaction — for example, the QRIS network or the OVO gateway. We do not sell or rent payment information to marketing companies or unrelated third parties.

We send an email to the address on your account at least 7 days before any material change to our terms takes effect. The updated terms are also posted to the Legal page at majur4d.xyz with a clear effective date at the top of the document.